-->

Terms & Conditions

Checkout


Confidentiality of Transactions
We treat all transactions and customers' particulars with the strictest confidentiality.


Product Pricing
Prices listed on Yiloo Eating House Catering websites are all in Singapore Dollars. Prices listed are subjected to changes without prior notice.


Orders
You can place your order via the following means and the order must be placed five (5) days in advance of the date of function.
Should you need to make changes to your order, you need to call us at least three (3) working days in advance, by 2.00pm, before the date of function. Our customer service officer will be able to assist you.
Should you need to change the menu/item, followings are the guidelines.

  • Changes to the menu is possible between the items of the same price range. (eg, Int'l Menu A & Int'l Menu B).
  • For item changes, it must be of the same item. (eg, Hungarian Beef Stew with American Beef Stew).
  • Maximum change allowed is 3 items.


Delivery
Delivery date must be at least three (3) days in advance of the date of function.
Delivery charge of $30 per return trip is applicable for regular buffet orders, CBD area will be additional $20.
Surcharge of $20 per level is applicable for delivery to venues without direct lift landing
Free delivery for minimum order of 100 pax.


Quality Assurance
"4 hours duration" means that our food is best served within these 4 hours. You can arrange the collection to be made after 4-hour duration. Extended hours may be chargeable. For collection after 11:00 pm, a midnight charge of S$40.00 is applicable.


Purchase of Acceptance
By placing an order with us, you should have agreed with the terms and conditions as well as order/delivery conditions stated on the websites.


Payment
Payment can be made in cash upon delivery.
Only Singapore currency is acceptable.
All deposits, if applicable, are strictly non-refundable.
A cancellation fee of 50% the total billed amount is chargeable for any cancellation made less than 5 working days(excluding Saturday and Sunday) from date of event, and 100% for any cancellation made less than 1 working day.
For corporate clients requesting for credit facilities, a credit evaluation form must first be submitted for approval.